PRIVACY AT WINDOWS DIRECT UNIVERSITY

Clear information should include clear privacy choices.

This page explains what information may be collected, why it may be used, and the choices available when someone learns from or asks a question through Windows Direct University.

Draft for launch review · Updated August 23, 2026

Information that may be collected

Visitors may browse the educational material without submitting a question. If someone chooses to ask for help, the information provided may include the question, contact details, general location, window measurements, photographs, and other project details shared voluntarily.

Basic technical information may also be collected through ordinary website tools, such as device type, browser, pages viewed, referral source, and general interaction patterns.

How information may be used

Information may be used to answer questions, improve educational guides, understand which topics are confusing, maintain site security, and respond when a visitor requests human or local assistance.

Private conversations are not published directly. Before question patterns are used for editorial research, identifying details should be removed and any resulting guidance should receive human review.

AI-assisted answers

The planned Ask experience will use an AI assistant grounded in approved Windows Direct University material. It will identify itself as AI, may make mistakes, and should offer human help when an answer is uncertain or a home-specific inspection is needed.

Do not include highly sensitive information in a question. Safety concerns, active water damage, installation disputes, warranties, complaints, and measurement-dependent pricing should receive human review.

When information may be shared

Information should be shared only with service providers needed to operate the site or with an independent local window company when the visitor specifically requests local assistance. The visitor should be clearly told before a request is passed to another business.

Windows Direct University is not intended to operate as a hidden lead-selling service. Educational value comes first, and local assistance remains optional.

Retention and security

Information should be kept only as long as reasonably needed for the purpose it was collected, legal obligations, security, and service improvement. Reasonable safeguards will be used, but no online system can promise absolute security.

Your choices

Visitors may choose not to submit personal information. Before launch, this page will identify the direct privacy contact method for requests to access, correct, or delete information where applicable.

Cookie and analytics choices will also be described here after the final website tools and configurations are confirmed.

A launch-review commitment

This is a working draft, not a claim about tools that have not yet been configured. The final policy will be checked against the actual forms, analytics, AI services, referral process, retention practices, and contact method before publication.